Field Service Management Software

What would it mean for your business if your whole team was running in the same direction? Your schedules knew what your technicians are doing, your technicians knew what they had and the customer was kept happy. What sort of business could you create if everyone was on the same page?

• Tablet & Mobile field service software. Easily accessible everywhere
• Instant connection between office and field
• Save time on generating reports and customising information
• Configure your own workflow to fit your business needs

With our field service management software, everyone can see where everyone else is and what they are working on. With everyone working from the same schedule it is easier to keep track of all of the team. The schedule is able to be updated live so a technician can click Start Job and it is immediately reflected on your schedule. By having this quick reaction time, it enables work to be completed efficiently and reduces time waste. All the information will be available as you need it which will also reduce your frustration.

• Save time on travelling between field and office. Job-status and documents are immediately updated in the office when there’s a change in the field.
• Improve the team’s communication and keep track of job statuses with easy emailing and SMS reminders.
• Schedule smarter with time sheets.

With FieldInsight keeping track of costs is so much easier. Not only is it good for your business, knowing how much everything costs is super empowering. You can use this information to segment your customers and your work type. You can use it as a reward and improve your team.

• Easy to access timesheets. See the real-time hours your team is putting into their work which can help with payroll.
• More efficient project costing by job type feature. Give you clarity over materials used, hours taken to do the job and how many technicians you will need next time for the job.
• ravel and shift time management. With the option to click start and stop for technicians, they can easily log hours spent travelling or working.

It is important in any business to be able to continuously improve as you learn and make mistakes. Like with many things you learn as you go and you need to be able to have a flexible job management software to grow and change with you for the better.
By having your systems defined in the job navigator you can set your job statuses and workflow for the scheduler and the technician. From this you can then automate or design your business system and the software helps you execute this faster.

• Problem navigator. The problem navigator allows you to configure your own job workflow. No one knows what works for you better than you. With FieldInsight we fit our software to suit you.
• Triggered jobs off job statuses. FieldInsight is a moving system that correlates all its data and parts together to help keep you informed.
• Having people execute against a system This means you have a history and are able to look back at how much work has cost, this allows you to replan and move forward.

With FieldInsight you will save large amounts of time in finding information. Saving time in finding information is achieved by having all your data in the one easy to use system. All your information is searchable by using phone number, suburb, state, quote, job or asset. With a simple search you can find everything you need without having to call the office or drive over town to find paperwork. Again, this can save you valuable time.

• Advanced job search. You can find information by searching anything you can imagine, even your own custom fields
• Capture the data you need to capture. With custom fields you can capture the data you need to capture
• Ensure that nothing has been missed in a job with Job History feature
• Have all the customer and asset test history in one place
• Communicating JOB STATUS instantly to the office
• Time-sheeting captured from job information as the day progresses
• Easily complete SWMS in the field.
• Complete asset tests in the field and issue reports automatically.
• Manage customer expectations for ETA notifications.

You can link field service software with:

• Accounting software such as Xero, QuickBooks, MYOB to achieve faster invoicing results.
• Quoting software, such as QuotientApp

These tools result in increased efficiency and error-free job workflows across the Field and Office.

The software solution frees you from administrative responsibilities so you can spend more time with clients creating new business opportunities. It can improve each field technicians’ output since it ensures to meet all your business needs by superb project management usages. All everyday jobs, schedules and assignments are completed promptly and in the most efficient manner possible. 100% Customer satisfaction guaranteed.