Hi I'm Paul from FieldInsight and I've talked with 1000s of HVAC men and women, and the one common theme is dealing with pissed of customers sucks big time, or as Trump would say, Sucks Bigly.
HVAC businesses have a huge amount to deal with on a daily basis to keep their business turning over. The only currency you have in the competive market of winning a customer is the experience you give your customers, this is everything for any business. Build up goodwill you get referrals and references, and repeat business, Anger your customers and they are 5 times more likely to spread the bad experience around.
If you dont care how your customers perceive you or you are not keeping that experience top of mind, you are killing your growth opportunity.
Watch below as I talk about the customer experience and the things that will piss them off, or make them sing your praise.