As much as it may feel like a lot of effort, business is about growth, and playing defensive isn't the best tactic if your competitors are all playing to win. You just can't sit back and rest on your lorals.
Love it or hate it technology has brought an opportunity to improve efficiency and beat the slow and unreliable paper shuffle.
Field Service businesses still have a heavy reliance on paper;
- quotes or invoices to give to customers
- purchase orders for stock
- printed timesheets
- printed job sheet completion
These ways of working are very manual and add hours to your day unnecessarily which means you cannot fit more work in and you end up chasing your tech's for paper.
This problem is exacerbated when you expect your technicians to 'drop the paper' back to the office on a regular basis - costing you precious time on new jobs and not to mention increasing costs to the bottom line in petrol and wear and tear on vehicles!
Managing paper is also a huge headache for traceability; where is that quote I sent to the customer, how much did I say that part cost?