About us

This is the story of FieldInsight

FieldInsight

Screen Shot 2017-12-11 at 10.12.18 am.png

Update:  January 2018

We have changed our brand and products across to FieldInsight (previously Scheduleflow). 
Why you may ask?  We are an Australian-based business and are ready to continue our expansion in to the US marketplace, we couldnt get a clear run with Scheduleflow so have chosen a brand name that provides a clear/consistent message for Field Service Businesses who are looking to streamline their processes through our Scheduling and Job Management software solution.
We are the same product and team under the covers !

Where our Story starts 

I had it in my head to start my own business, I was struggling with working for the man and wanted to try it all myself. I was good with technology, I felt the mobile wave was about to take off, so much power in such a little device, that surely there must be someone with a big enough problem I can help solve.

One day, I saw two HVAC installers in a station wagon out the front of my house, looking at a ‘paper’ map (OMG) Melways they are called here in Melbourne Australia. These guys spent 10 minutes just looking at the map and each other and up/down the street.

One guy finally got out of the car walked up my drive way and asked if I knew where 42 A Orchard Crescent was. I didn’t, but said let me check it on Google Maps, I whipped out my Phone and found it in a couple of seconds, the two guys said thanks and off they went. This was 10 years ago and not so common for physical maps to be used nowadays.

The next day I was driving to work :disappointed: and happened across an AV (audio visual) van parked outside a set of flats, I thought "!@#$ it" I’ll get this guys number and call him later - so I pulled up behind his parked van, was writing down his number then saw him walking back to his van. I thought okay better see what he thinks of my idea.

So I met Jim and asked him what he thought of my idea of providing a mapping solution and a place to capture job notes. He said, he just turned up to the wrong flat, it wasn’t even an address that existed, and he had to go call the customer and find out the correct one. So I said what if we could do Address validation?

Yupp he was hooked, and I worked with Jim to build out features which he said would help him.

Through the process of building our job management software solution when also met Todd.  We had a vision to provide an end to end HVAC software solution for one of the most complex field service industries including HVAC and electrical businesses - all the way from the 1-man band through to the larger 50+ technicians.

We felt we could create enough value for these businesses that they would thrive and so would we.

Over the next few years as the Product developed further we came to meet and solve headaches for many HVAC, Electrical, Plumbing, Pest Control and other field service business owners who were all looking for a similar solution to streamline their workflow with a paperless solution.

 

Our Vision

We believe by nailing one of the most complex Field Service Industries HVAC we will cover the majority of other field service industries. If we need to add additional capability to streamline their business we will, but our goal has been to get HVAC 100% right.

We can help streamline by removing the paper chase, saving 10's of thousands of dollars each month, saving many many hours of labor and wasted frustrating time.

 

Our primary focus is our customers

We built FieldInsight (previously Scheduleflow) to work with any type of field service business but always our primary focus has been HVAC Retail and Service and Mechanical, they have really complex workflow headaches to overcome; having to track dozens of pieces of information per job PDFs of sites, retention, projects, installation, maintenance call outs, emergency calls, detailed profit management, timesheets.

Keeping track of all of that is a real headache.

We assist HVAC businesses from small service and maintenance jobs through to big Commercial projects lasting up to 12 months (where you need to keep track of installers, electricians, plumbers, shipping and logistics for ordering large air conditioning units).

 

A seamless end to end solution

Our Mission is to deliver a seamless end to end HVAC software solution and support businesses by

  • Meeting the needs of Scheduling anything from simple jobs to complex projects
  • Keeping the team in the field accountable
  • Ensure quoting is done right
  • Getting your Invoices out quickly and getting paid for your work faster (increasing cashflow)
  • Track your customer assets for anything from bigger mechanical services projects to ad-hoc emergency breakdown and annual servicing requests
  • Project management 
  • Retention reporting through the project lifecycle

We are a one stop shop for all small and medium sized HVAC companies looking for a fit for purpose software and mobile solution for their teams. We want our customer’s to love our software and our service, as much as we love providing a great solution that makes them profitable.

To find out how we can help you solve your business workflow problems, sign up to our newsletter