Get your free Growth Ceiling Diagnostic
Scaling from 30 to 80+ technicians. Find out whether dispatch, PM planning, the office or the owner is the thing capping your growth, before you hire the next five techs.
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Who it’s for
Owners, founders, GMs and operations managers at HVAC service and maintenance businesses with roughly 30 to 80 technicians that are planning to grow, in Australia, New Zealand, the United States and Canada.
What’s inside
- A symptom checklist across dispatch, planned maintenance, office and invoicing, and visibility
- Four questions to answer before your next round of hiring
- Four ratios to track over time (your own trend, not a benchmark)
- A 12-month PM capacity planner to compare PM hours due with available tech hours
- Five ceiling breakers
Built by a Melbourne-based team.
FAQ
Why has my HVAC revenue plateaued?
Growth often stalls when the office, dispatch and planning have to grow one-for-one with every technician you hire, and when the owner is still the system that holds it together. Adding more vans can increase revenue for a while and then hit the same ceiling: jobs waiting to be scheduled, PM work that isn’t planned, and managers stuck in the paperwork. The diagnostic helps you name which constraint is actually holding you there.
How do I know if I need more techs or better systems?
If your existing technicians are fully booked and quotes are converting, you may need more people. If vans aren’t fully utilised, jobs are waiting on the office, or you’re losing found work because follow-up is slow, hiring first usually makes the bottleneck worse. The diagnostic is built to show which of those is true in your business before you hire the next five technicians.
Does it tell me what my ratios should be?
No. It helps you track your own ratios over time. If techs per scheduler or per admin falls as you grow, that is the signal.
Where do the PM frequencies come from?
From your contracts and the maintenance standard you work to. The frequencies in the planner are placeholders that show the layout.
We’re under 30 techs. Is it still useful?
Yes. It’s written for 30 to 80, but the symptoms often show up earlier.
How long does it take?
About 30 minutes for Steps 1 and 2. The planner takes longer the first time.
Find your ceiling before you hire.
Prefer to talk it through? Book a discovery call.
