Think about contracting staff before hiring full time employees – this means you will have staff available when you need them, not every day of the week with spare time.
It is very hard to manage the demands of customers and contain costs at the same time. Customers want your attention, and in the case of a plumbing emergency you may need to move staff from one job to the next at very short notice, leaving gaps in jobs and resulting in more cost to you. Or you may need to do the job yourself, disrupting the management of your business.
One of your biggest cost is employees, so you also can’t afford to have them sitting on the bench waiting for the next job to be scheduled. Contracting staff could be a great alternative whilst building up your business and often saves money. There are a number of professional organizations who are able to provide plumbing resources to do the work for considerably less money, as they don’t have to provide benefits to their workers and have fewer overhead expenses to worry about.
Another idea is to look to retirees. Who are still active and wanting to participate in the workforce, but don’t want to work full time anymore. These resources come at reasonable rates and can be very experienced in their field. Being retired they are not looking to compete any longer, just work and as such are generally loyal to you and your customers.
If you can provide someone with a reasonable steady stream of work – akin to a part time worker, but contracted by the hour – it could work out very well for both you and the contractor.
Merry Christmas and Happy New Year,