FieldInsight Product Update

FieldInsight feature release notes can be accessed in date order (most recent at the top).

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August 2019

Merge site customers

If you have duplicate site customers in FieldInsight you can now merge these and move all jobs, notes, attachment, assets, quotes, invoices and reports to the merged customer. Merging customers is easy, just open the customer you want to merge to and click on the merge customer button, select the customer to move details from and click merge.

Learn more about merging customers:


New setting to clear or keep the answer for custom fields when splitting a job

We’ve got a new setting on job custom fields to clear the answer when you split a job. So if you have a custom field that your workers only need to answer once for a site, you might want to check this box to keep the answer for the second job visit (split job). But if you want your workers to answer this question on every visit, you can leave this unchecked so your workers have to complete this filed for every visit.
IMPORTANT: All current custom fields that you have will not be affected by this change, but if you create a new custom field this field will be unchecked by default and you’ll have to check Keep the answer for this field when splitting a job to keep the current behaviour to not clear the field.
The steps to change and existing custom field to be cleared are:
2. Click Edit filed under the custom field that you want to change
3. Uncheck Keep the answer for this field when splitting a job
To learn more about custom fields have a look at:

SWMS improvement

We’ve made some improvements to the new Safety feature, where your workers can sign SWMS and JSAs in the field. 

  • Search for signed SWMS documents
  • Add image to SWMS document
  • Improvements to the signed SWMS document layout 
  • Use of placeholders to add job, customer and site info to your SWMS documents


Date sent showing in the overview page for quotes and invoices

You can now see the date when you sent a document under the sent check mark for Quotes, Invoice, Reports and Purchase orders.

FieldInsight SmartTimesheets

Finally, we have simplified our Timesheeting to save you hours of follow-up and reconciliation.  Have a look:

New Smart Timesheets – available via Plan upgrade

If you want to review this for your subscription, please request a call back;

NB:  for customers on older plans a plan change/cost applies.


Keep track of your SWMS

Help doc:

With our new SWMS feature you can create SWMS documents, add them to jobs, check that your technicians sign them in real time, send and download PDFs for your customers.

The daily SWMS report gives you a snapshot for the day who’s signed their SWMS. When you add a SWMS to a job all technicians on that job will be asked to sign. The scheduler can see the signature status in real time in the Safety report. All signed SWMS for a job are also available on the job in the new safety tab on the job page.

Note:  The SWMS feature set is available to users on our ProfessionalINSIGHT plan.  If you are an existing customer interesting to access this feature, please Request a Call Back to book in a configuration session and get started.  A price change may apply depending on what plan you are currently on but should not exceed more than $10 per user more than you are paying now.



Allocate your technicians for the day with the click of a button 

Help Doc:

For our larger Commercial and Construction customers managing large labour force to the same site over multiple days; you can now allocate all your project jobs with a click of a button.  This feature can save valuable minutes in not have to manually select the same technicians from today on to tomorrow’s jobs.

The auto allocate button is located under the date and will give you the option to select a day to auto allocate from. All jobs are created as split jobs on the same project at the same time, same technicians, same notes and custom fields.



Option to add additional job details on invoices

Help doc:

We now have three additional options for job details to add to invoices; 

  • Show tech notes
  • Show job notes
  • Show job total

The notes and the total will appear above the inventory for the job. If you have more than one job on an invoice the notes and the total for the job will display for each job


Ongoing job and improvements to the Split job feature

Action required: Yes, if you use the split job feature you’re going to love this

You will no longer be asked to move, copy or ignore items when splitting a job, instead we have made it easier for you by adding two types of split job: Split Ongoing and Split Callback. The 

Split Callback is a job where the customer calls and asks you to come back and do more work, job details are not shared Split Ongoing is one job that continues over more than one day, Job details are shared, except for Quotes, Invoices Reports and purchase orders.


Search job by scheduler

Help doc:

We’ve added a new search filter for the advanced job search to search jobs by scheduler. To search job by scheduler, click on jobs and select all in the dropdown. Click on Advanced search to show the advanced search filters and select a scheduler in the dropdown.



July 2019

Split quote to several invoices

When you quote for projects you might want to invoice in several instalments as the project moves along.  You can now quickly split a quote into several invoices to manage milestones.


Advanced job search filter by scheduler

Help doc:

We have added a new search filter to the advanced job search to filter by scheduler. To use this click on Jobs – all in the main navigation. Click advanced search to view the advanced search filters. Select a scheduler in the scheduled by dropdown to filter the job list.

Screen Shot 2019-08-08 at 2.23.48 pm.png


Asset test spreadsheet integration

Help doc:

For more advanced asset tests using calculations and charts you can now integrate your own asset tests to google spreadsheets. This will significantly reduce double data entry and keep track of your tests. You can automatically add all Asset information, customer information, job details and questions from the Asset test.

You will need to have a Google account, Technicians will need access to google sheets that which works best on laptops or iPad, but can also be used on smartphones. The google sheets app (free) is needed for all mobile devices as google sheets cannot be opened in browsers on tablets and mobiles. The integration works with Google suite for business and free google apps accounts.

The spreadsheet integration is available to users on our ProfessionalINSIGHT plan, and an initial google drive authorisation setup is required. Contact us to book in a configuration session and get started.



Triggered messages Cc field to add recipients

Help doc:

You can now add a second recipient to your triggered emails, for example you might want to trigger an email to generate and send an invoice to a customer on job status change and have the same email Cc:d to your scheduler. 

Available now on all plans, if you are already using triggered messages, just go to your settings and click on the template to add a second recipient.


Add timesheet for the whole team with one click

Your schedulers can now add timesheets entries for the entire team with one click, using the new Add timesheet for team button. This will add a timesheet entry using the job start and end time for every technician on the job. 

The basic timesheet  feature is available on all plans.


We also have Smart Timesheets available on the ProfessionalINSIGHT plan.  Request a Call Back to learn more about Smart Timesheets and how it can simplify your workflow by automatically adding overtime and penalty rates, sending reminders to techs to compete their timesheets and download weekly timesheet reports.


Improvements to the photo upload in mobile app

Improvements to the photo upload feature in the Mobile App.

Photos should now keep uploading in the background if you click another link on the page, or click add photo again to take another photo. The speed of the upload depends on the Internet connection.


Payment Tracking for Invoices

We have moved the Payments (against invoices) report from the Reports menu to be located under Sales < Invoices.  A new tab called ‘Payments’.

To reveal the following summary.



June 2019

Create Asset Tests and send Asset Reports

Create and send test reports from the Scheduler or Mobile App. The template can be edited and customised to suit your business.

This feature is only available on our Premium priced plan.  If you want to have this configured/set-up for your Account please request a call back.


Resource forecast report

We have completed work on the Forecast utilisation report and it has been released. You can access the report by clicking on Reports – Timesheets and selecting the forecast tab.  

The report shows the hours that have been scheduled for each technician by month and the total for the quarter. Same for the actual hours, which are the hours added to the timesheet.  The report also shows the percentage of utilisation both for the scheduled hours and for the actual hours.



Account customer instant message

You can now add a template to send instant messages to your account customers as well as the site contact.  To customise this template 

  1. open Settings – Email & SMS
  2. click on the instant email tab
  3. customise the Account customer message using placeholders to insert job details in the message
  4. to send an instant message click on messages when scheduling a job. check the messages that you want to send. You can customise the message further on the job by clicking edit.


May 2019

Amount added to the quote and Invoices sent

You can now see the amount for quotes sent in the customer activity.



April 2019

Make technicians required for a job status

This is useful when you have triggered SMS for as status so you don’t forget to add techs.


18 March 2019

Asset Tests & Reports

We have enabled an advanced feature on our ProfessionalINSIGHT  plan to manage an end to end Asset Testing workflow.  This feature allows a simple way to manage Scheduling, Asset Assignment, Test Result capture in the Mobile App through to issuing an Asset Test report.

This process streamlines a very manual (often paper based) in to a series of tasks for businesses that manage asset testing at customer sites.  Hours of administration overhead can be removed freeing your technicians and staff up.  This features ties nicely in to our Service/Maintenance renewal workflow which means everything is in one place to manage Asset test contracts without breaking a sweat!

Note:  If you are an existing customer of FieldInsight and want to see this feature and consider upgrading your plan, please click here.

Customer Renewal Reminder feature

This feature was introduced for customers that schedule maintenance jobs 6 or 12 months in advance and provides the opportunity to send the ‘Customer Reminder’ when the job is booked and set the ‘Customer Renewal Reminder’ in advance (set and forget).


15 February 2019

Placement Job Management

We have enabled Placement fields that now allow Businesses that have a Placement arm to also be scheduled and manage.

This solution can support businesses that are both Pumping and Placement or we can create a workflow that is Placement only.  If you want to see this in action please request a demo at

10 February 2019

Signature agreement text

You can now display text/link under the signature field so the person signing can see the signature agreement (ie link to your Terms & Conditions). This field is optional and you can leave all your signatures as they are but also handy if you want to increase customer acknowledgement at job completion.

If you would like to add an agreement text under your signatures you can do this in settings > custom fields by clicking on Edit agreement text on the signature custom field. Please note that this feature is only for custom field signatures, not for the general job signature. For further information see

Signature Agreement, FieldInsight mobile app

Other Items:

  • Supplier drop down will display entries in Alphabetically order
  • Added ‘Post Code’ to Advanced Job search criteria
  • Added email to display in the the Yellow Job hover box


19 December 2018

Our last feature release for 2018.

Add Photo’s to Generated Document Types (Quote, Invoice, Reports)

We have added the ability to attach photos/images to all document types (Invoice, Quote, Report etc).  Please refer to the Help document for how to enable and set this up on any of your document templates.

QuotientApp (Quoting worflow) Integration

We have enabled an integration to QuotientApp, this is a 3rd party subscription (not covered by FieldInsight) but it allows you to do fancy quotes.

It will manage the quote creation and issuing (via email) and also approval (capture digital quote approval).  Once a quote is approved it will come across to FieldInsight as an Approved Quote that you can then use to schedule/manage a project (or job) and then manage an invoicing workflow off the approved items in the Quote.

Please refer to our Help document.

Waze map integration

We now offer Waze maps (this is an alternative to Google Maps), we now support both.

Please refer help document as you will need to download the free Waze App (on any mobile device you use FieldInsight on).

Help document



  • We have enabled drag and drop of a image file on to the job
  • If you use our Invoicing, we have created a new tab ‘Overdue’ where any invoice that has not been marked as fully paid will automatically move in to the tab once the due date has passed.  This makes tracking overdue invoices easier.
  • We have added the ability to include the customer email address in the Yellow Hover box.
  • We have added asterisk’s to field that you mark as mandatory so they cant be missed.
  • We have allowed the ability to set Tech Notes as mandatory on job status change.


16 December 2018

A small feature release, the following enhancements are now available.

Note:  Please ensure any actions required to access the features are communicated to relevant staff (Schedulers or Technicians using the Mobile App).

New Custom Field type – Checkbox

We have now included a custom field type of ‘Checkbox’.  This allows for a single selection to convey an action taken by Scheduler or Technician.

  1.  You can create a new custom field in Settings < Custom Fields.
    Add the field to either Job, Customer, Account Customer, Supplier or Technician group


2. The field will then display where you have added it.

Simplified the Add Inventory items in the Mobile App

We understand navigating away from the main job page adds complexity and time and opens up forgetting what you were doing and why.  We have now made it easy to Add an Inventory item (Product or Service) directly from the job page.

Important:  A page refresh is required to update the caching of the browser to the Inventory API.  Please ensure all the technicians refresh the page if they experience any issues accessing the Inventory list from the main job page.

You can now Add a Product or Service item from the Main Job Page without having to Open the Inventory page:

1:  Expand the Product/Service section on the Job Page

– new Green Add Product & Add Service boxes

2:  Select Product/Service Item and enter the Quantity then click Add