Finding Good staff and some Pitfalls to avoid

Hi, Paul from FieldInsight

I hope you’ve had a good week and looking forward to the wind down for the weekend.  I want to talk about staff.

The most consistent feedback I get from our customers (business owners) across the board is ‘trying to get staff who are a good fit’.

Staff who will:

  • Look after your customers
  • Respect the culture of your company (and everyone who works there)
  • Take pride in the work they do and
  • Deliver to the quality you want them to

It is by far the hardest part of building a business, small and medium-sized businesses especially, because a staff member makes or breaks a company.


The right person can transform your business

The wrong person can destroy your business, relationships with customers and impact your financially.


You get the right person, it can:

  • contribute to your company growing
  • give you the ability to systemize/replicate excellence,
  • increase the ability to get and close sales
  • Introduce leads and opportunities.

How can you know?

Finding the right person is really hard, and I have no magic wand.

I think the best advice I’ve ever been given by my business coach was the person you get needs to make you say ‘Hell yeah!’

Not a yeah, they’re good. They have to be ‘Hell Yeah’ – make you think to yourself ‘this is the person I want and I’m gonna do everything I can to get them’. I definitely know this, if there’s a little niggle in the back of your head or like ‘euh’ and you start thinking ‘maybe’ and feel maybe they will turn into a monster, and it’ll be like, “Ugh, I knew it, I knew it!” If you find yourself saying I knew it, I knew it, listen to your intuition, listen to the niggle.

The other thing I’ll say about staff is reward, I think the punitive approach is wrong. I have spoken of this my recent post ‘Fundamental ways to motivate staff‘ and I also think the same with bringing up kids. If you go for punitive, you create animosity and tension.

There are four types of staff;

  1. The ultimate performers,
  2. I’m just doing my job, I’m not really into it.
  3. Those who really hate their job and you have lots of grumbling and complaining about it, but not doing heaps of negative but not doing any significant harm to the business
  4. The saboteur, which is literally just trying to kill your company, because they hate you and they wanna steal your customers and undermine you.

If you follow the punitive approach to management and to discipline (obviously you need to talk to people who don’t do the right thing) but the punitive punishment approach just creates bad blood, and I don’t think that gets you very far.

What can you do?

Reward good behaviour, introduce systems and processes of awards and acknowledgement of values/behaviours that you want emulated.

certificate-1275633_1280There are six things us as humans need that you need to be mindful of:

  • Manage the emotional needs of people,
  • Find a reward system; not necessarily financial
  • Give them opportunity to grow
  • Recognize them in front of their peers
  • Show that you respect them
  • They are doing something of value, contributing to the success of the busines


Try and find people who are a good cultural fit, and listen to your heart and your intuition.  Read our tips on how to avoid the rouge employee.  Don’t punish them to get the behaviour you want.

We want to help HVAC, Duct Installation, Mechanical Services, Plumbing and Refrigeration, Commercial HVAC install and service teams succeed, this is more than just the tools or software they use.  Its People and Process.


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