As businesses head to the Cloud, concerns about security are bigger than ever. Most businesses are concerned about news reports of major security breaches at large corporations, some of which take entire corporate websites down. Concern over the security of customer data and the integrity of online presence has many companies researching how they can protect themselves. Below are a few of the most important things your field service business needs to know in order to protect your business and your customers.
Small Businesses at Risks
Many small businesses make the mistake of assuming they couldn’t possibly be a target. Hackers go after big corporations, those small businesses incorrectly assume. Even small businesses who want to protect themselves often lack the resources to ensure all data is secured.
These days, small businesses are increasingly putting their trust in larger outside entities. But even if you do everything you can to back up and store your data with an online service that promises the best security possible, there’s still the pathway between your computers and the third-party servers to be concerned with.
Employee Security Precautions
Your security is only as good as the precautions you take. Whether your business employs hundreds or you work alone, it’s important that everyone who has access to your system understand the importance of good password practices. Not only should everyone change passwords at least every sixty to ninety days, all passwords should be a combination of letters, numbers, and special characters. Ideally, passwords should also not spell out names, important dates, or words that might be easily guessed by anyone who knows the password creator.
Security also extends to your physical work area. If you write down your password, don’t tuck it into the pocket of your laptop or tape it to your desk. Even if no one ever has access to your work are a but you, imagine the worse-case scenario. If someone broke into your home or office and stole your equipment, would the password be easy for that person to find, as well. Remember-if you have confidential data on customers such as social security numbers, credit card information, or medical information, you may be held responsible for purchasing identity protection for every customer whose information might have been compromised in the event of a theft.
Lock Down Mobile Devices
Whether your workers are using personal or business mobile devices to access your online data, every device must be both encrypted and password protected to reduce your liability. Make sure your mobile devices stay updated for optimum security protection and enable passcode lock on devices. For additional protection, research the various apps available to encrypt phone calls and text messages.
Symantec conducted an experiment where unprotected smartphones were left in strategic places. The study found that in many cases, those who found the smartphones attempted to access private business files, photos, and e-mails. Keeping this in mind, you can’t afford not to protect all phones that access your business data.