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Paul Tyrrell

Recent Posts

Are paper Service Reports causing headaches in your services team

Posted by Paul Tyrrell on 14/08/18 19:40



Hi, Paul from FieldInsight and here is this weeks #TuesdayTalk.

I'm going to talk about Service Reports and some of the problems with paper-based service reports.

If you are running paper service reports then you must be experiencing many of the problems we outline below.

Arduous hours compiling the inputs from the customer, asset and job history!  



The biggest one is wasted time:

  • Capturing all the relevant information that is meaningful for you (and the customer)
  • Losing a service report (flew out the window as you were driving - hands up who that has happened to ;) )
  • Not being able to read it (handwriting illegible because technician was in a hurry!)
  • Getting a copy to both the customer and the office
The next is the importance of:
  • Knowing that you have a service upcoming and for what asset / customer
  • Coordinating the team / technician and locking in the customer to date/time
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Do you Suffer Fat Fingers when entering your Job Notes?

Posted by Paul Tyrrell on 07/08/18 15:01



Hi, Paul from FieldInsight and here is this weeks #TuesdayTalk.

Who suffers from fat fingers, rushed for time (or no time) to complete your job notes.  Wouldn't it be nice to find ways to make things faster and simpler in the field for your team and that would translate to more accurate information received in the office.

How to capture data in the field for your technicians who have fat thumbs or are time poor.



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Who to blame when things fall apart in your Business

Posted by Paul Tyrrell on 31/07/18 19:00



Hi, I'm Paul from FieldInsight and this is my #TuesdayTalk.

Where does fault lie in your business?

  • Someone hasn't done something
  • You missed out on a big sale, on a quote, got declined or it never got sent
  • Things never get followed up
  • A Project didn't get finished

Someone has to be to blame surely......

The answer is it could lie in various places, but normally what we do is we review the situation and we go to the person we think responsibility sits with and we say, "Why didn't you get this done? What's going on?" 

That's a natural place to start....find the person and confront them (sometimes not in a respectful way - you are reacting and running hot on emotion/frustration or even anger).


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Tips to Pacing Yourself to Maintain Motivation in your Mechanical Services business

Posted by Paul Tyrrell on 24/07/18 18:13



Hi, I'm Paul from FieldInsight and this is our #TuesdayTalk.

We don't have an endless supply of energy and when we do find some its hard to distribute across your business as well as your personal life. 

It feels like we never can achieve all the things we want in a day that we want....something misses out and sadly sometimes that is personal or family. 

Running a business need not be a sacrifice.  There are some simple tips that you can build in to your life that will keep the energy levels up and ensure you can perform at your peak all the time - not just some of the time.


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How to make your HVAC business Unique

Posted by Paul Tyrrell on 17/07/18 16:20



Hi, I'm Paul from FieldInsight and this is our #TuesdayTalk.

Today I'm going to talk about something that service businesses don't think about heaps - that is the definition and creation of a Product. 

A product is something you can brand, bundle up to sell in to a market but it can also be a service. It can be a maintenance service or a series of services. Thinking about the creation of a product can really supercharge services work and allow you to differentiate.

If you can create a product that you can sell as part of your business that gives you an ability to be different in the market then you are one step ahead of the pack. 

You can use this for marketing and promotion on your social media pages etc. 

Like the Goop Guys created goop for their windows.  
It can be a standard to adhere and deliver to or something that gives you more credibility in delivery of your services.

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Tips for How to Sell for Maximum Impact in Your Mechanical Service Install Business

Posted by Paul Tyrrell on 10/07/18 13:25



Hi, I'm Paul from FieldInsight and this is our #TuesdayTalk.

NB:  this is a long post, the video runs 9mins 

Today I'm going to have a chat about Sales and Selling. This is not my strong suit at all but it's something I need to get better at, as I am sure most business owner also need assistance with.

I've had some advice from some of the best sales people in the world and been pointed to some great books (I will reference below).

I have a few business coaches helping me; Dan Martell (Canada), Todd Hermann (New York), and Athol (Business Strategies for Tradesmen) Melbourne.  Three very good business coaches that I have collated advice from and I want to share with you.
This is world-class advice from people who do mega sales, and have built up huge businesses.

As per usual, there is a process - just reference any of our recent posts - they all talk of process optimisation to run predictably and consistently.  Following Processes gives you Discipline.

Tips to leverage People and Processes

When things take off but your systems cant keep up

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Tips to Improve Payment Rates in your Mechanical Services business

Posted by Paul Tyrrell on 05/07/18 20:41


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Top Tools to keep on track when things go wrong in your Field Services Business

Posted by Paul Tyrrell on 26/06/18 21:52


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3 Steps to $300k extra revenue a year in your Plumbing business

Posted by Paul Tyrrell on 21/06/18 19:40



Do you constantly find your year on year growth isn't a smooth trajectory....sometimes showing significant ups or downs?  This could be because you are not securing those annual service renewals after an install.

Sound familiar? 

  • Customers going out of service contract
  • Losing service work for the equipment installed
  • Ran out of time to get customer’s to sign renewal contract 
  • Both the customer and you forget to do the service
  • Competitors are stealing customers by getting the service work for equipment you installed

What would an extra $30k pcm or $300k pa in the bank do for your business?  Could you grow the team, invest more in training.  Do you want to stick it to your competitors by securing your own renewal and ongoing maintenance work?

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Innovation is a Priority to Keep our Customers moving forward

Posted by Paul Tyrrell on 13/06/18 19:10


Good day FieldInsight followers (and those who still remember us as

Part of our Values is to Delight our Customers and this means continuing to innovate and provide new features or optimisations to help our customers become more efficient in running their business.  Our Mission is to help those using our software to gain back hours of productivity in their team, to make them more productive and profitable on every project/job.



So lets see what is coming up shortly in our feature roadmap.

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