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Paul Tyrrell

Recent Posts

Growing pains, when things take off but your systems can't keep up.

Posted by Paul Tyrrell on 13/02/18 13:41

 

 

We spoke last week of hitting the Growth Ceiling, but what if you have the opposite problem?  Growing too fast that cracks are starting to form!

Growth is excellent but it can come with some risk. Do you have the resources to keep up, do you have the systems in place to ensure the quality is maintained and the profit margins are maintained.

Importantly, regardless of what tool you use, as you start smashing growth you want to check your systems and job management software will scale with you :)  

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Has your HVAC business hit the growth ceiling?

Posted by Paul Tyrrell on 05/02/18 11:11

 

 

 

Last week we spoke of how to  'Free yourself from doing Sunday invoicing' so you are not a slave to your Business; don’t you want a streamlined business delivering high quality work and happy customers :)  

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Free yourself from doing Sunday Invoicing

Posted by Paul Tyrrell on 29/01/18 16:23

 

 

So what's one of the most annoying things that you find yourself doing on a Sunday afternoon? Is that invoicing?

Software_Invoicing-02.png

 

Does that just do your head in that you've got this stack of invoices to get done on a Sunday afternoon? Or you get to the end of Friday and there's a stack of invoices and you, or your team, just haven't got through them all - that delay impacts your cashflow as that is money that is just not being actioned quickly - alarm bells should be ringing when you are not invoicing your customers same day.

 

All of this is because you're deferring something that should be just done as soon as it is humanly possible. Every time you defer a task, you actually add more time to get that task done! From a systems point of view this is called a task that should be Single Thread.

 

 

 

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3 ways to make your HVAC Customers Angry as all hell

Posted by Paul Tyrrell on 22/01/18 18:31

 

 

Hi I'm Paul from FieldInsight and I've talked with 1000s of HVAC men and women, and the one common theme is dealing with pissed of customers sucks big time, or as Trump would say, Sucks Bigly. 

HVAC businesses have a huge amount to deal with on a daily basis to keep their business turning over. The only currency you have in the competive market of winning a customer is the experience you give your customers, this is everything for any business. Build up goodwill you get referrals and references, and repeat business, Anger your customers and they are 5 times more likely to spread the bad experience around.

If you dont care how your customers perceive you or you are not keeping that experience top of mind, you are killing your growth opportunity.

Watch below as I talk about the customer experience and the things that will piss them off, or make them sing your praise. 


 

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7 Tragedies of Paper for HVAC Businesses

Posted by Paul Tyrrell on 15/01/18 12:57

 

 

I'm Paul from FieldInsight and I'm going to talk about the seven tragedies of paper for a HVAC business. 

We all know the challenges of running a business, in this video I describe why paper can be a killer for productivity and profitability.

 

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